Terms & Conditions  

Please read the following terms and conditions carefully before using miamoretti.co.uk website.  By using this website, you are indicating that you agree to be bound by the following terms and conditions.

​1 About us 

Mia Moretti is the trading name of PLM Partners Limited, a company registered in England, registered company number: 10326410.  Our registered address is at:    

5 Dene House

79 Frances Road

Windsor, SL4 3FE

Telephone: (44) 07778917220

Email: hello@miamoretti.co.uk


Should you need to contact us please do so using the details listed above. 


We reserve the right to amend these terms and conditions from time to time and advise you to check them carefully before making a purchase. This does not affect your consumer rights.  The use of our site and any contracts formed are governed by English Law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction save that if you are a consumer, as opposed to a business, and: if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland; if you are resident of Scotland, you may also bring proceedings in Scotland.

We do not guarantee that this website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the website for business and operational reasons.  We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. 


2 Orders and Payments 

After you have finished selecting the items you wish to order from our website click on your shopping cart, review your items and then proceed to checkout.  You will be asked for details including your name, billing address, delivery address, contact number, email address and payment details.  If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential.  You must not disclose it to any third party.  We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.  If you know or suspect that anyone other than you knows your user identification code or password you must notify us promptly.

Our acceptance of your order will take place when you receive from us a confirmation email which will include your order number and details about your order.  At this point a contract will come into existence between you and us and we will take payment in full.  If we are unable to accept your order, we will email you accordingly. We reserve the right to refuse to supply.

All prices on our website are displayed in Pounds Sterling.  We accept payment via credit card and PayPal. 

Prices are as stated on our website and are subject to change without notice.  In the unlikely event that an item is priced incorrectly we reserve the right to supply at the correct price and will inform you prior to delivery.

Discount codes are stand alone and are not able to be used in conjunction with any other code or offer available at the time.  Mia Moretti reserves the right to amend, cancel or withdraw a promotion at any time.

If we are unable to supply an item, you will be contacted by email. 

Should you require an item urgently or by a specific date please phone or email us. 

If upon receiving your order confirmation you realise that your order is incorrect, please contact us so that we can rectify before your order is despatched.  

3 Our Products

The images of the products on the website are for illustrative purposes only.  Although we have made every effort to display the colors accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products.  Your product may vary slightly from those images. 


4 Delivery 

Delivery will be made to the address specified on your order under “delivery address”.  The costs of delivery will be as displayed to you on the website

Upon accepting your order, we endeavour to despatch your goods within 24-48 hours depending on stock availability but time of delivery shall not be of the essence of the contract between us. Please note that during busy periods (such as during sales) it may take longer to despatch items to you.

Should you require an item urgently or by a specific date please phone or email us.

We do not accept liability for any out of pocket expenses or other costs incurred due to delayed delivery.  Our liability for any goods lost in transit is limited to the sum paid by you for the goods. 

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.  We require a signed proof of delivery for all deliveries. A product shall become your responsibility from the time of delivery.


5 Returns & Exchanges 

Your rights to return goods are protected under the Consumer Contracts (Information, Cancellation and Additional Changes) Regulations 2013. 

Any items which a customer has requested to be altered or tailor made are then rendered to be non-returnable.  Otherwise, if you are not 100% happy with your purchase you can return it to us within 14 days of receipt by you.   Unwanted items must be in the original condition in which you received them with all original tags and packaging.  Upon us receiving your items a refund will be issued within 14 days of receipt providing that the items are in their original brand new, unused and resalable condition. 

When trying on items please ensure that you are not wearing make up, deodorant or any other items which may leave residue on the garment or interfere with it.  We are unable to accept the return of any item which has evidence of wear, excessive handling, or that these instructions have not been followed. 

If your items do not reach you in good condition, you must notify us within three days of receipt. 

If you believe that the item, you have received is faulty you must notify us within 14 days of receipt of your item.   

When returning items please ensure the “Returns & Exchanges” paperwork included in your delivery is completed, stating the reason for return and if you require an exchange or refund.  Please also include a copy of the invoice which accompanied your order.  

For your own protection we recommend using a signed for delivery service or one which insures you for the value of the goods you are returning.  We do not cover postage costs for returning items.  The original postage paid to receive your order will be refunded providing the complete order is returned. 

International customers should note that we do not refund postage costs and that any request for an exchange will incur an additional delivery charge to send your exchanged item. 

We aim to process all returns, exchanges, and refunds within 14 days of receiving them into our warehouse.  Please be aware that once your refund has been processed by us it can take 3-5 days to appear in your account.  This is beyond our control and is dependent on your payment provider.  

Refunds are issued against the original method of payment.  We do not issue refunds to third parties.


6 Intellectual Property 

All designs, images and text on these pages are the sole property of PLM Partners Limited and may not be reproduced.  


7 Data Protection 

Before using our site please ensure that you have read our Privacy Policy and Cookies Policy which details information we may gather when you place an order to enable us to fulfil your order and how we safeguard that data.

We will use the personal information you provide to us: to supply the products to you; to process your payment for the products; and if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us. 

We are unable to provide information about an order to a third party.


8 Our responsibility for Loss or Damage Suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so.  This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.

Please note that we only provide the website for domestic and private use.  You agree not to use the website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


9 Viruses

We do not guarantee that the website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access the website.  You should use your own virus protection software.

You must not misuse the website by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful.  You must not attempt to gain unauthorised access to the website, the server on which the website is stored or any server, computer or database connected to the website.  You must not attack our site via a denial-of-service attack.  By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.  We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.  In the event of such a breach, your right to use the website will cease immediately.


10 General

Any contract under these terms is between you and us.  No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these terms operate separately.  If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.






Our website uses cookies to distinguish you from other users of our website.  This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.  By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.  Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Strictly necessary cookies.  These are cookies that are required for the operation of our website.  They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.  This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functionality cookies.  These are used to recognise you when you return to our website.  This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

  • Social cookies. These cookies are set by social network sites (Facebook, Twitter, Instagram, Google+, etc) and allow you to share content from Mia Moretti site with your friends on social networks.  We do not control the setting of these cookies and so suggest you check the third party websites for more information about their cookies and how to manage them.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.  These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.  However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Further information about cookies can be found at www.aboutcookies.org




We, PLM Partners Limited, are committed to protecting and respecting your privacy.


This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.miamoretti.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is PLM Partners Limited, 5 Dene House, 79 Frances Road, Windsor SL4 3FE.

Information we collect from you

We will collect and process the following data about you:

  • Information you give us. This is information about you that you give us by filling in forms on our site www.miamoretti.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.

  • Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:

    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

    • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.


Disclosure of your information

We will disclose your personal information to third parties:

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of PLM Partners Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.


Where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at hello@miamoretti.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.


Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.


Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.



Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to hello@miamoretti.co.uk.



This acceptable use policy set out the terms between you and us under which you may access our website www.miamoretti.co.uk. This acceptable use policy applies to all users of, and visitors to, the website.

Your use of the website means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.


Prohibited Uses

You may use the website only for lawful purposes.  You may not use the website:

  • In any way that breaches any applicable local, national or international law or regulation.

  • In any way  that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

  • For the purpose of harming or attempting to harm minors in any way

  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.

  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of solicitation (spam). 

  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of the website in contravention of the provisions of our terms of website use.

  • Not to access without authority, interfere with, damage or disrupt:

    • any part of the website

    • any equipment or network on which the website is stored

    • any software used in the provision of the website; or

    • any equipment or network or software owned or used by any third party


Content Standards

These content standards apply to any and all material which you contribute to the website (contributions), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts)

  • Be genuinely held (where they state opinions)

  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person

  • Contain any material which is obscene, offensive, hateful or inflammatory

  • Promote sexually explicit material

  • Promote violence

  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

  • Infringe any copyright, database right or trade mark of any other person

  • Be likely to deceive any person

  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence

  • Promote any illegal activity

  • Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety

  • Be likely to harass, upset, embarrass, alarm or annoy any other person

  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person

  • Give the impression that they emanate from us, if this is not the case

  • Advocate, promote or assist any unlawful act such as (by way of example), copyright infringement or computer misuse.


Suspension and Termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of the website.  When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use the website, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use the website

  • Issue of a warning to you.

  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

  • Further legal action against you.

  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for action taken in response to breaches of this acceptable use policy.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.


Changes to the Acceptable Use Policy

We may revise this acceptable use policy at any time by amending this page.  You are expected to check this page from time to time to take notice of any change we make, as they are legally binding on you.  Some of the provisions contained in this acceptable use policy may be superseded by provisions or notices published elsewhere on this website.